The following will be included in the Maintenance & Support Agreement for fatBuzz Ltd.  

Maintenance clients are treated as priority by our support team, and any issues will be addressed ahead of any non-contract clients.  

We will provide a 36-hour critical response time to fix any critical issues, or temporary updates* subject to a support call being logged at support@fatbuzz.com

  • We will provide regular security virus checks, WordPress plugin updates, bugs fixes and MYSQL database updates.  
  • Email support will be provided by fatBuzz only if we are hosting your mailboxes under a hosting package. We will provide email account, set-up details for each mailbox and password re-set support in the event of a user being locked out of their mailbox**.  
  • We will provide daily back-ups of all online content to enable recovery of lost material, and this will include: HTML, PHP, CSS files, images, text, and data stored etc. and databases.  
  • In the event of service failure or power outages, we aim to restore sites within 24 hours and provide follow up support to ensure site integrity.
  • We will also manage and maintain your domain and the DNS settings associated with the existing agreement should this be required.

*Temporary updates are generally changes to seasonal opening hours, unexpected closures, disruption alerts etc. **The maintenance contract does not include setting up e-mail accounts on individual client devices.

The Web Standard maintenance contract does not include layout changes, new website designs, subsites, new navigation layouts and purchase of premium plugins/services. 

fatBuzz can make ongoing design and content changes; if this is a requirement, you should select either the Web Premium or Web Premium Plus option depending on your requirements.  Alternatively, we can make amendments on an ad-hoc basis at £75 +VAT per hour. (minimum charge 1 hour).

Guaranteed turnaround times are subject to a support call being logged by email at support@fatbuzz.com

Maintenance & Support Options

WEB STANDARD – As outlined above.    : £1200+VAT/Year

WEB PREMIUM – WEB STANDARD plus a response time of 48 hours. 2 hours of support every month normally charged at £75 per hour.  :£2000+VAT/Year

WEB PREMIUM PLUS – WEB STANDARD plus a response time of 24 hours. 4 hours of support every month normally charged at £75 per hour: £2800+VAT/Year